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Frequently Asked Questions
Everything you need to know about getting started with Tyalls
Getting Started
How long does implementation take?
Tyalls is designed for same-day implementation. Account setup takes 1-2 minutes with Pre-Configured Setup (just add team emails) or 5-10 minutes for custom setup. Most properties are fully operational within one day, though some teams may need an additional day depending on their audit knowledge and existing processes.
What is Pre-Configured Setup?
5 ready-to-go audit workflows you can enable instantly—no design work, no configuration time. We've built proven processes based on industry best practices that you can use immediately and customise as needed. This is one of Tyalls' biggest advantages.
Is training provided?
All team members are guided through Tyalls using our in-app support tools designed by our training and implementation team. Tyalls is intuitive and easy-to-use. We also offer on-site training and implementation if required Contact Us to Learn More
What implementation support is available?
We offer flexible professional implementation services:
- Design Workflow Model ($500/property) - We define your tasks, groups, and processes.
- Task Management ($175/property) - We set up users, groups, and tasks.
- Implementation Training (from $700/day) - Onsite or remote team training.
- Implementation Packages (POA) - Bundle services for reduced rates and multi-property discounts.
Is there any downtime during implementation?
Zero downtime. Tyalls works alongside your existing systems with no disruption to daily operations.
Who is Tyalls For?
Who is Tyalls designed for?
Hotels, resorts, hostels, and other hospitality businesses of any size—from single properties to global chains. Our Groups system scales to match your operation, whether you manage one hotel or hundreds.
Can I manage multiple properties with Tyalls?
Absolutely! Tyalls excels at multi-property management with consolidated intelligent reporting and consistent processes across your entire portfolio.
What common industry challenges does Tyalls address?
- Maintaining consistency across multiple properties and shifts.
- Reducing revenue impact from manual process variations.
- Quantifying financial and operational risk exposure.
- Achieving real-time visibility into audit progress.
- Ensuring complete audit documentation and compliance.
- Minimising time spent on manual audit processes.
Can I adapt Tyalls to my property's needs?
Absolutely. Tyalls workflows are completely customisable. Hotels can add property or company-specific audit processes, so all team members know exactly how to audit their reports. No forced changes to your successful practices.
How Tyalls Works
What are 'Workflows & Groups'?
Workflows & Groups is Tyalls' unique organisational foundation—our Workflow Engine that sets us apart:
- Groups - Teams organised by role or department (e.g., Night Audit, Front Office, Finance, GM), with consistent naming across all properties.
- Smart Routing - Tasks automatically flow between Groups based on your audit rules, eliminating manual handoffs and bottlenecks.
- Group Models - Tailor workflows and configuration by property type while maintaining consistent standards.
- Full Admin Control - Complete control over workflows, users, and processes to match evolving needs.
- Setup in Minutes - Customer-configurable setup with zero downtime.
What's included in core Tyalls?
All plans include:
- Standard Analytics - Daily insights into audit performance.
- Complete Workflow Control - Modify processes as operations evolve.
- Audit Records - Comprehensive audit trail with timestamps and accountability.
- Audit Baskets - Secure auditor access.
- Unlimited Tasks/Workflows
- Unlimited Users
- In-App Support & Onboarding Hub - Self-service training and support.
- Mobile Access - Full functionality on any device.
How does Tyalls solve typical hotel revenue & risk challenges?
- Consistent processes - Eliminates human error and inconsistent execution that causes revenue loss (hotels typically lose 2-5% annually to preventable adjustments).
- Daily visibility - Problems identified and addressed immediately rather than weeks later when costs multiply.
- Systematic workflows - Ensures nothing gets missed and everyone knows their responsibilities.
- Audit Baskets - Reported savings of up to $30k annually in audit costs by providing secure auditor access, eliminating document location time, and reducing on-site auditor requirements.
- Complete audit trail - Tracks accountability and provides compliance documentation.
How is Tyalls different from other audit software?
Tyalls is built on a true workflow orchestration engine, not just task lists. Our Workflows & Groups system routes work intelligently between teams based on context and rules, while other solutions simply assign tasks to individuals. This creates genuine consistency across properties, not just digital checklists.
What happens if someone forgets to complete an assigned task?
Tyalls sends daily and weekly reminder emails, including summaries of outstanding tasks for the Account Owner. This ensures accountability and timely completion across all teams.
Isn’t speed the real benefit?
Speed matters, but accuracy drives results. Faster audits that still miss revenue are pointless. Tyalls improves accuracy first, and time savings follow—giving both revenue protection and better use of payroll hours. This is what sets us apart from competitors who prioritise speed over precision.
Do we need PMS integration to use Tyalls?
No. Tyalls works seamlessly without integration, though integration eliminates manual report downloads and ensures correct reports upload automatically. Integration costs vary by PMS provider (POA).
AI Audits
Do I need technical expertise to implement AI?
Absolutely not! Tyalls is designed for hotel professionals, not IT specialists. Our setup wizard and support team handle all technical complexity while you focus on operational improvements.
Will AI disrupt our operations?
Zero disruption. Tyalls AI works alongside your existing systems. You can gradually enhance workflows with AI at your own pace while maintaining seamless operations.
How do AI Audits work?
AI Audits transform manual processes through:
- Smart Exception Detection - Automatically catch missed charges, wrong postings, and unbalanced accounts.
- Auto-Completed Reports - Reports with no issues complete themselves (50-70% auto-completion rates).
- Risk Quantification - Financial and operational risks displayed with dollar amounts on 30-day rolling dashboards.
- Team Alerts - Instant notifications ensure daily completion.
Customer data shows 70% auto-completion on key reports, saving over $9,500 annually in staff time per report type. Learn more about AI Audits
Pricing & Plans
How is Tyalls priced?
From $119/month (annual plan) for 3 Groups. Use our Plan Calculator to determine the best plan for your property, or use our Instant Quote for a tailored estimate. No setup fees. Portfolio discounts available.
Do you offer a free trial?
Yes—14 days. Configure real workflows and invite your team. If your PMS is eligible, you can also trial AI on 3 tasks. No credit card required.
What is the Instant Quote system?
Get transparent pricing in under 2 minutes. Configure features, see costs immediately, calculate portfolio discounts—no sales calls required.
What do premium add-ons cost?
- AI Audits - $15 per task per month
- Smart Forms - $350 one-time setup per property (5 standard forms)
- Advanced Analytics/Corporate Reporting - Available in custom plans (POA)
- Implementation Support - From $175 per property
What are the contract terms?
No setup fees or restrictive long-term contracts, and no-fault cancellation (3 months notice required). 21-day payment terms with annual payment discounts available.
Can we take our data with us if we need to cancel?
Yes. Transactional data can be exported to you should you need to cancel your use of Tyalls. Alternatively, you can maintain paid access to your Tyalls account at a reduced monthly fee for historical records and simplified year-end auditing.
Technical, Integration & Security
What are the technical requirements?
Tyalls is web-based and works with any modern browser on any device. A stable internet connection is required—Tyalls does not function onine.
Which PMS/POS systems integrate with Tyalls?
We integrate with leading PMS systems and support scheduled report delivery (email/SFTP) where APIs aren’t available. Share your setup and we'll advise the best integration path. AI Audits are currently available for selected PMS systems. contact us to confirm compatibility.
Do we need PMS integration to use Tyalls?
No. Tyalls works seamlessly without integration, though integration eliminates manual report downloads and ensures correct reports upload automatically. Integration costs vary by PMS provider (POA).
How secure is our data?
We are SOC2 compliance certified and are commied to best-practice data security. Data remains within Tyalls-controlled systems at all times, secured by industry standard data storage practices, encryption and authentication. Data is never shared, including with 3rd party AI tools.
Who owns our audit data?
You do. Your audit data belongs to your hotel. Tyalls simply provides secure storage and access to your information.
Can we export our data?
Yes—standard formats are available for export at any time.
Support & Training
What support is included?
Standard Support (all plans): 24/7 access, in-app training hub, self-service admin
Premium Options (per Property):
- Gold Support ($75) - User/group admin handled by our team, including workflow changes and annual user audit
- Priority Support ($50) - 24-hour response guarantee, email/SMS updates, product team escalation
What happens if we have a critical issue during night audit?
Email Tyalls Support and one of our team will respond the same night. We understand the time-sensitive nature of hotel auditing and prioritise urgent requests.
What training is provided?
- New User Onboarding - Guided by assigned role and AI usage
- Training Videos - Comprehensive coverage with user documentation
- In-App Q&A Widget - Instant help when needed
- Self-Service Training Hub - Always-available reference materials
- Optional Professional Training - Onsite or remote sessions
Results & ROI
How much revenue can Tyalls help protect?
Over several decades in hotels, we’ve seen firsthand that hotels typically lose 2-5% of annual revenue to preventable adjustments. For a $4M revenue property, that's potentially $200,000 annually.
What's the typical ROI timeline?
Most customers see immediate benefits:
- Day 1 - Consistent processes and better visibility
- Month 1 - Time savings and improved completion rates. Hotels that currently print and archive daily reports see direct cost offset—some report cost savings from Month 1I'll link i
- Month 3+ - Measurable revenue protection and operational improvements
- Annual - Significant cost savings from audit efficiencies and protected revenue
Use our ROI Calculators to estimate your payroll savings and hidden revenue potential.